Privacy Policy

1. Introduction

TrainerLink ("we," "our," or "us") is a technology platform operated by Maco Technologies Pvt Ltd that provides software tools to help fitness trainers manage their training businesses. TrainerLink provides tools for booking management, workout plan creation, progress tracking, and payment processing. TrainerLink does NOT provide training services—trainers conduct their own physical and online training sessions independently. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform, mobile application, and tools.

By using TrainerLink, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect several types of information from and about users of our platform:

2.1 Personal Information

• •Account Information: Name, email address, phone number, date of birth, profile photo
• •Trainer Profile Data: Certifications, qualifications, achievements, specializations, years of experience, bio, location
• •Identity Verification: Government-issued ID, certification documents, background check information (for verified trainers)

2.2 Booking and Transaction Information

• •Booking Details: Session dates, times, locations, session types, special requests
• •Payment Information: Payment method details (processed securely through Razorpay), transaction history, billing address, payment receipts
• •Session History: Completed sessions, cancellations, reschedules, attendance records

2.3 Fitness and Health Data

• •Workout Plans: Custom workout routines, exercise logs, training schedules
• •Progress Data: Body measurements, weight, fitness goals, progress photos, workout performance metrics
• •Health Information: Medical conditions, injuries, dietary restrictions (if voluntarily provided) - Note: This information is collected solely for fitness training purposes and is NOT used for medical diagnosis or treatment
• •AI Analysis Results: Body composition analysis, progress scores, fitness recommendations generated from photos - Note: These are fitness recommendations only, not medical advice

Medical Disclaimer: TrainerLink is a fitness tracking and management tool. All health and fitness data collected is for informational and fitness tracking purposes only. TrainerLink does NOT provide medical advice, diagnosis, or treatment. Always consult a healthcare professional for medical concerns. For more details, see our Medical Disclaimer in the Terms & Conditions.

2.4 Communication Data

• •Messages: In-app messages between trainers and clients, support chat history
• •Reviews and Ratings: Written reviews, star ratings, feedback about trainers or clients
• •Support Requests: Customer service inquiries, bug reports, feature requests

2.5 Technical and Usage Data

• •Device Information: Device type, operating system, unique device identifiers, mobile network information
• •Log Data: IP address, browser type, access times, pages viewed, app usage patterns, crash reports
• •Location Data: GPS coordinates (if location services are enabled), city/region information
• •Cookies and Tracking: Cookies, web beacons, pixel tags, and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• •Service Provision: Enable trainer-client connections, facilitate bookings, process payments, deliver workout plans and progress tracking features
• •Profile Management: Create and maintain user profiles, display trainer ratings and reviews, showcase achievements and certifications
• •Communication: Send booking confirmations, reminders, notifications, respond to support requests, facilitate trainer-client messaging
• •AI Services: Generate workout plans, analyze progress photos, provide body composition insights and recommendations
• •Platform Improvement: Analyze usage patterns, conduct research, develop new features, improve user experience
• •Safety and Security: Verify user identities, prevent fraud, detect and prevent abuse, enforce our terms of service
• •Legal Compliance: Comply with applicable laws, regulations, legal processes, respond to government requests
• •Marketing: Send promotional communications (with your consent), personalize marketing content, measure marketing effectiveness

4. Data Sharing and Third Parties

We share your information in the following circumstances:

4.1 Public Information

• •Trainer Profiles: Trainer names, photos, ratings, reviews, achievements, certifications, and specializations are publicly visible on the platform to help clients make informed booking decisions

4.2 Service Providers

• •Payment Processing: Razorpay processes all payments. Payment information is shared with Razorpay in accordance with their privacy policy and PCI DSS compliance standards
• •Cloud Infrastructure: Google Cloud Platform (Firebase) hosts our data and services. Data is stored securely in Firebase databases and storage
• •Analytics: Firebase Analytics helps us understand platform usage, user behavior, and improve our services
• •Communication Services: Third-party services for sending emails, push notifications, and SMS messages

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership.

4.4 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• •Encryption: Data in transit is encrypted using TLS/SSL. Sensitive data at rest is encrypted
• •Authentication: Secure authentication mechanisms, including password hashing and two-factor authentication options
• •Access Controls: Role-based access controls limit employee access to personal data on a need-to-know basis
• •Regular Audits: Security audits and vulnerability assessments are conducted regularly
• •Secure Infrastructure: Data is stored on secure servers with firewalls, intrusion detection, and monitoring systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• •Access: Request access to your personal data and receive a copy of the information we hold about you
• •Correction: Update or correct inaccurate or incomplete information in your profile
• •Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
• •Data Portability: Request a copy of your data in a structured, machine-readable format
• •Objection: Object to processing of your personal data for certain purposes, such as direct marketing
• •Restriction: Request restriction of processing in certain circumstances
• •Withdraw Consent: Withdraw consent for data processing where consent is the legal basis
• •Opt-Out: Unsubscribe from marketing communications at any time using the unsubscribe link in emails or app settings

To exercise these rights, please contact us at contact@maco.fit. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• •Active Accounts: Data is retained while your account is active and for a reasonable period thereafter
• •Deleted Accounts: Most data is deleted within 30 days of account deletion, except where legal retention is required
• •Transaction Records: Financial transaction records are retained for 7 years as required by Indian tax and accounting laws
• •Anonymized Data: Some data may be anonymized and retained for analytics and platform improvement purposes

8. Children's Privacy

TrainerLink is intended for users aged 18 and above. We do not knowingly collect personal information from children under 18 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than India, including the United States, where our service providers operate. These countries may have different data protection laws. By using TrainerLink, you consent to the transfer of your information to these countries. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Types of cookies we use:

• •Essential Cookies: Required for the platform to function properly
• •Analytics Cookies: Help us understand how users interact with our platform
• •Preference Cookies: Remember your settings and preferences

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• •Posting the updated policy on this page with a new "Last updated" date
• •Sending an email notification to registered users for significant changes
• •Displaying an in-app notification about the changes

Your continued use of TrainerLink after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt.