Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of TrainerLink, a platform operated by Maco Technologies Pvt Ltd ("Company," "we," "our," or "us"). By accessing, downloading, or using TrainerLink's website, mobile application, or services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not access or use TrainerLink. These Terms constitute a legally binding agreement between you and Maco Technologies Pvt Ltd.

Age Requirement: You must be at least 18 years old to use TrainerLink. By using the platform, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.

2. Service Description

TrainerLink is a Technology Platform Providing Tools Only. TrainerLink provides software tools and technology platform services to help fitness trainers manage their training businesses. TrainerLink does NOT provide training services, does NOT employ trainers, and does NOT conduct training sessions.

Trainers are independent service providers who conduct physical training sessions (at gyms, studios, or other facilities) and/or online training sessions with clients. TrainerLink provides tools to help trainers manage these sessions more efficiently.

Our platform tools include:

• •Booking management and scheduling tools for physical and online training sessions
• •World-class AI-powered workout plan generation and customization tools
• •Progress tracking tools, including body measurements and AI photo analysis
• •Payment processing and transaction management tools
• •Rating and review system tools
• •Communication tools for trainers and clients

Important: TrainerLink provides tools and software only. Trainers conduct their own training services (physical or online) independently. Clients contract directly with trainers for training services. TrainerLink is not a party to any training service agreement between trainers and clients.

3. User Accounts and Registration

3.1 Account Creation

• •You must provide accurate, current, and complete information during registration
• •You are responsible for maintaining the confidentiality of your account credentials
• •You are responsible for all activities that occur under your account
• •You must notify us immediately of any unauthorized access or security breach
• •You may not create multiple accounts or share your account with others

3.2 Account Verification

Trainers may be required to verify their identity and credentials. We reserve the right to request additional documentation, conduct background checks, or verify certifications at any time. Unverified accounts may have limited access to platform features.

4. Trainer Responsibilities

• •Accurate Information: Provide accurate profile information, including certifications, qualifications, achievements, and specializations. Misrepresentation may result in account suspension or termination
• •Professional Conduct: Maintain professional and respectful conduct with all clients. Harassment, discrimination, or unprofessional behavior is strictly prohibited
• •Service Delivery: Fulfill all booked sessions as agreed. Provide services that meet the standards described in your profile
• •Compliance: Comply with all applicable laws, regulations, and professional standards. Maintain valid certifications and licenses required for your services
• •Safety: Ensure a safe training environment. Assess client fitness levels and medical conditions before training. Do not provide medical advice unless you are a licensed medical professional
• •Payment Obligations: Pay all applicable platform fees and commissions as outlined in the pricing terms
• •Content Responsibility: You are responsible for all content you post, including workout plans, photos, and communications. Ensure you have rights to all content you share

5. Client Responsibilities

• •Accurate Information: Provide accurate booking information, including contact details, session preferences, and special requirements
• •Respectful Conduct: Maintain respectful and appropriate conduct with trainers. Harassment or inappropriate behavior will result in account termination
• •Payment Obligations: Pay for all booked sessions as agreed. Payment is processed through the platform's secure payment system
• •Health Disclosure: Disclose any medical conditions, injuries, or health concerns that may affect your ability to participate in training sessions
• •Honest Reviews: Provide honest and constructive reviews based on actual experiences. False, defamatory, or malicious reviews are prohibited
• •Cancellation Policy: Respect trainer cancellation policies. Late cancellations or no-shows may result in charges as per the trainer's policy

6. Bookings and Cancellations

6.1 Booking Process

• •Bookings are confirmed when payment is successfully processed
• •Trainers set their own availability, pricing, and cancellation policies
• •Clients must review and accept the trainer's cancellation policy before booking

6.2 Cancellations

• •Cancellation policies are set by individual trainers and may vary
• •Refunds are processed according to the trainer's cancellation policy
• •Platform fees are non-refundable unless the cancellation is due to trainer fault
• •Repeated cancellations or no-shows may result in account restrictions

7. Payments and Fees

7.1 Payment Processing

• •All payments are processed securely through Razorpay, a third-party payment processor
• •We accept major credit cards, debit cards, UPI, and other payment methods supported by Razorpay
• •Payment information is encrypted and stored securely by Razorpay. We do not store full payment card details

7.2 Platform Fees

• •Trainers pay platform fees as outlined in the pricing terms (commission per booking or subscription fees)
• •Platform fees are deducted from trainer earnings before payout
• •Fee structure may vary based on subscription tier (Free, Pay-per-Booking, Pro, Premium)
• •We reserve the right to modify fee structures with 30 days' notice to affected users

7.3 Refunds

Refunds are processed according to trainer cancellation policies and platform terms. Refund requests must be submitted through the platform. We reserve the right to review and approve refund requests on a case-by-case basis.

8. Ratings and Reviews

• •Clients can rate and review trainers after completing sessions
• •Reviews are public and visible on trainer profiles to help other clients make informed decisions
• •Reviews must be based on actual experiences and must be honest and constructive
• •We reserve the right to moderate, edit, or remove reviews that violate our content policies, including false, defamatory, or malicious reviews
• •Trainers may respond to reviews, but responses must be professional and respectful
• •We do not guarantee the accuracy or authenticity of reviews

9. Intellectual Property

9.1 Platform Ownership

The TrainerLink platform, including its design, features, software, logos, trademarks, and content, is owned by Maco Technologies Pvt Ltd and protected by copyright, trademark, and other intellectual property laws.

9.2 User Content

• •You retain ownership of content you create and post on the platform (workout plans, photos, reviews, etc.)
• •By posting content, you grant TrainerLink a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and distribute your content on the platform
• •You represent and warrant that you have the right to post the content and that it does not violate any third-party rights
• •We reserve the right to remove content that violates these Terms or our content policies

10. Prohibited Activities

You agree not to:

• •Violate any applicable laws, regulations, or third-party rights
• •Use the platform for any illegal, fraudulent, or unauthorized purpose
• •Harass, abuse, threaten, or harm other users
• •Post false, misleading, or defamatory content
• •Circumvent payment systems or attempt to avoid platform fees
• •Reverse engineer, decompile, or attempt to extract source code from the platform
• •Use automated systems (bots, scrapers) to access the platform without permission
• •Interfere with or disrupt the platform's security or functionality
• •Impersonate others or create false accounts

11. Medical Disclaimer

TrainerLink is a fitness tracking and management tool. The information provided through our platform, mobile application, and tools, including but not limited to:

• •Nutrition data, calorie tracking, and macro calculations
• •Body measurements, weight tracking, and body mass index (BMI) calculations
• •AI-powered workout plan generation and fitness recommendations
• •AI photo analysis, body composition insights, and progress recommendations
• •Hydration tracking and fitness goal suggestions

is for informational and fitness tracking purposes only.

This platform does NOT provide medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition or health objectives. Do not disregard professional medical advice or delay in seeking it because of information you have read or received through TrainerLink.

BMI Calculation Citation: The body mass index (BMI) calculation used in our platform follows the standard formula defined by the World Health Organization (WHO): BMI = weight (kg) / height (m)². BMI is a screening tool and not a diagnostic tool for health or body fatness. For more information, visit: WHO Health Recommendations

Fitness Recommendations: All workout plans, fitness recommendations, nutrition tracking features, and AI-generated insights are designed to support fitness goals and should not be used as a substitute for professional medical advice, diagnosis, or treatment.

Health Information Collection: TrainerLink may collect health-related information (such as medical conditions, injuries, allergies) solely for the purpose of helping trainers provide appropriate fitness guidance during training sessions. This information is NOT used for medical diagnosis or treatment recommendations.

If you have a medical emergency, call your local emergency services immediately. Do not use TrainerLink for medical emergencies.

12. Limitation of Liability

Disclaimer: TrainerLink is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the platform will be uninterrupted, secure, or error-free.

11.1 Platform is Tool-Only Service

TrainerLink provides tools and software only. TrainerLink is a technology platform that provides tools to help trainers manage their training businesses. TrainerLink does NOT:

• •Provide training services
• •Employ trainers or conduct training sessions
• •Control or supervise training sessions (physical or online)
• •Own or operate gyms, fitness facilities, or training locations

Trainers are independent service providers who use TrainerLink's tools to manage their own training businesses. Trainers conduct physical training sessions (at gyms, studios, or other facilities) and/or online training sessions independently.

11.2 No Liability for Training Services, Accidents, or Injuries

TrainerLink is NOT responsible for:

• •Injuries or accidents occurring during training sessions (whether physical or online)
• •Gym accidents or incidents at fitness facilities, studios, or training locations
• •Equipment-related accidents or injuries from gym equipment, weights, or training equipment
• •Facility safety issues or incidents at training locations (gyms, studios, outdoor locations)
• •Medical emergencies during training sessions (physical or online)
• •Trainer negligence or misconduct during training sessions
• •Client injuries resulting from training activities, exercises, or workouts
• •The quality, safety, or legality of training services provided by trainers
• •Disputes between trainers and clients
• •Payment disputes or issues with payment processors
• •Loss of data, profits, or business opportunities

11.3 Trainer Responsibilities

Trainers are solely responsible for:

• •Ensuring safe training environments (gyms, studios, or online session setups)
• •Proper use and supervision of equipment during physical training sessions
• •Client safety during all training sessions (physical and online)
• •Compliance with safety regulations and industry standards
• •Obtaining appropriate insurance coverage for their training services
• •Conducting proper client assessments before training sessions
• •Providing appropriate training guidance and supervision

11.4 Client Responsibilities

Clients are responsible for:

• •Disclosing all medical conditions, injuries, or health concerns before training sessions
• •Following trainer instructions and safety guidelines during sessions
• •Using equipment safely and appropriately during physical training sessions
• •Ensuring their own safety during training sessions (physical and online)
• •Notifying trainers immediately of any discomfort, pain, or concerns during sessions

Maximum Liability: To the maximum extent permitted by law, our total liability for any claims arising from your use of TrainerLink's tools shall not exceed the amount you paid to us in the 12 months preceding the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless Maco Technologies Pvt Ltd, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• •Your use of the platform
• •Your violation of these Terms
• •Your violation of any third-party rights
• •Content you post on the platform

14. Termination

14.1 Termination by You

You may delete your account at any time through the app settings or by contacting us. Account deletion is subject to our data retention policies as outlined in the Privacy Policy.

14.2 Termination by Us

We reserve the right to suspend or terminate your account immediately, without notice, if you:

• •Violate these Terms or our policies
• •Engage in fraudulent, illegal, or harmful activities
• •Fail to pay platform fees or other amounts owed
• •Provide false or misleading information

14.3 Effect of Termination

Upon termination, your right to use the platform ceases immediately. We may delete your account and data, subject to legal retention requirements. Outstanding payments and obligations remain due.

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

15.2 Jurisdiction

Any disputes arising from these Terms or your use of TrainerLink shall be subject to the exclusive jurisdiction of the courts located in India.

15.3 Dispute Between Users

Disputes between trainers and clients should be resolved directly between the parties. TrainerLink may, at its discretion, facilitate communication but is not obligated to mediate or resolve disputes.

16. Changes to Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. We will notify you of material changes by:

• •Posting the updated Terms on this page with a new "Last updated" date
• •Sending an email notification to registered users
• •Displaying an in-app notification

Your continued use of TrainerLink after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the platform and delete your account.

17. Miscellaneous

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and TrainerLink regarding your use of the platform.

17.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

17.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.

18. Contact Information

If you have questions about these Terms & Conditions, please contact us:

We will respond to your inquiry within 30 days of receipt.